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Privacy Policy

The Fundamental Principles of Protection of Personal Information

Autoglass Co., Ltd.(hereinafter "Autoglass"). complies with laws and regulations related to the protection of personal information and its Personal Information Protection Policy established herebelow, and takes the utmost care in handling such information, to maintain trust in Autoglass and meet expectations of society.

Autoglass Personal Information Protection Policy

Autoglass recognizes the essential importance of the proper and adequate protection of an individual identification code and any possible information to indentify an individual, such as names, addresses, telephone numbers etc., of our customers, business partners, and all other parties concerned with our business operations (hereinafter "Personal Information").
Recognizing its social responsibility, Autoglass hereby establishes the following basic policies (hereinafter "Policy") to comply with laws and regulations with respect to the protection of privacy and Personal Information:

  1. When Autoglass collects any Personal Information, Autoglass will specify the purpose of its use, and will collect the information through the fair and legal means.
  2. Autoglass will use Personal Information only for the business purpose that we have indicated when collecting. If Autoglass wishes to use Personal Information beyond the original purpose that we have indicated, Autoglass shall obtain an approval from the individual to whom such Personal Information relates (hereinafter "Owner"), except as allowed by relevant laws and regulations.
  3. When handling Personal Information, Autoglass will appoint an appropriate person who is responsible for the protection of Personal Information within Autoglass, and shall strive to strictly manage Personal Information to prevent its illegal access, loss, falsification or leakage.
  4. Autoglass will not provide any information to third parties with the exception if it is allowed by law or a proper consent is provided. In addition, if the personal information of the customer is given to a third party, management of the said information is obliged to by contract. Thus, avoiding information leakage and prevention of unwanted offers or re-offers and etc.
  5. In the laws, regulation or others of the protection of personal information, if there are special restrictions for handling of the personal information, Autoglass complies them.
  6. Autoglass will comply with relevant laws and regulations with regard to the protection of Personal Information, and also constantly review its implementation of the Policy, and strive to make further improvements.
  7. Autoglass will comply with relevant laws and regulations with regard to the protection of Personal Information, and also constantly review its implementation of the Policy, and strive to make further improvements.
  8. Autoglass will completely inform of this Policy to all of its directors, officers and employees (including temporary staffs) as well as other concerned parties, to ensure that each of them understands the importance of the Policy and conducts him or herself in an appropriate manner to follow the Policy.

As of May 30, 2017

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Purpose and use of Personal Information

  1. As customers entrusts personal information to Autoglass, we hereby ensure you the following would be responsible for inquiries.
    • Autoglass
    • Companies of subcontractor (to disclose personal information necessary to carry out the purpose of use).
  2. Purpose of use of Personal Information provided by customers.
    • To provide service to our customers.
    • To be able to answer inquiries and estimations.
    • For documents or materials requested by customers, to provide catalogs and etc.
    • In order to respond to customers' requests, as provided by their comments and suggestions.
    • If there is a need for further contact to the customers.

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Procedures for Requesting Disclosure, Correction, and/or Deletion of Personal Information

Following is the outline of request procedures on Personal Information that Autoglass has collected. With regard to the specific procedures, please contact Autoglass Co., Ltd. Business Center to which you have provided your Personal Information.

  1. Submitting requests
    If you wish to request the disclosure, correction and/or deletion of your Personal Information, please contact the service division to which you have provided the Personal Information. Autoglass will send you the request form. Please fill in the form and return it to us by postal mail. In order to prevent potential leakage of the Personal Information, only requests made by the Owner of Personal Information will be accepted, except in case of the request being made by his or her legal representative.
  2. Documents to be included when submitting a request
    In order to confirm that the individual submitting the request is in fact the Owner of Personal Information, please submit to us a copy of your driver's license or passport or official residence certificate, along with the request form.
  3. Autoglass procedure for answering your request
    After receiving your request, Autoglass will confirm the content of the request, and thereafter will send a response to it directly to you, the Owner, by postal mail. Please understand that in case Autoglass is unable to confirm the identity of the individual submitting the request, we may decline to answer the request. In addition, we ask for your understanding that while Autoglass will make efforts to respond to requests promptly, it is however possible that such response may take some time to ensure its accuracy.

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Inquiries about Personal Information

Autoglass Co., Ltd.
Phone: +81-3-5777-1311
Office Hours: 9:00-12:00AM  1:00-5:00PM
(Excluding Saturdays, Sundays and public holidays)

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